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AAA Pet Resort Terms & Conditions

I fully acknowledge and agree, in consideration of the Kennel which expression will include the proprietors and their servants and agents) boarding the pets name in the entry form:

1. All standard rates for boarding are based on twin share.

2. That (subject to clause 3) I release and indemnify AAA Pet Resort from and against all responsibilities, liabilities, claims, damages and expenses (including for any loss, injury, sickness or death of any pet lodged with the Kennel) arising in any way from the boarding of the pets by the Kennel, howsoever caused, including by any negligent act or omission or breach of duty or contract by the Kennel or any other person.

3. That the AAA Pet Resort bears no responsibility for any collars, leads, containers or other articles left with the Kennel.

4. We highly recommend that all pets are protected for fleas and ticks.

5. That the AAA Pet Resort excludes all implied conditions and warranties except any implied condition or warranty the exclusion of which would contravene any statute or cause any part of this agreement to be void (‘non-excludable warranties’), and that nothing in this agreement excludes or limits (a) the application of any provision of any statute where to do so would contravene that statute or cause any part of this agreement to be void; or (b) the Kennel’s liability for breach of any non-excludable warranties.

6. That I shall pay to AAA Pet Resort a charge as indicated per calendar day or during the period of lodgement of pets with the Kennel.

7. We do not guarantee the requested room is the room the clients pet stays in, it is at the discretion of the kennel operator for the harmony of the kennel.

8. AAA Pet Resort is authorised to do whatever they deem necessary for the health and wellbeing of pets. Owner gives full authority to AAA Pet Resort to call a Veterinary surgeon for any treatment, procedure or to gather or exchange information of the pets in the event of sickness, illness, accident, injury or any reason should AAA Pet Resort deem necessary at the owners expense and agree to pay all expenses prior to removal of the pet/s.”

9. That payments to AAA Pet Resort made no later than the date of admittance of the pets shall be made by cash, and any payments made after that day shall be by cash only.

10. That the signing of this agreement will create a lien over the pets in favour of AAA Pet Resort, which lien shall continue to exist while monies are owing pursuant to this agreement.

11. That I will not be entitled to remove the pets from AAA Pet Resort until I have paid all monies owing pursuant to this Agreement.

12. That if at any time payment for fourteen (14) days accommodation is outstanding, or payment for veterinary attention is not made within fourteen (14) days of request by AAA Pet Resort, I authorise AAA Pet Resort to dispose of the pets in any manner determined by the Kennel in its absolute discretion and hold the Kennel harmless therefore, AAA Pet Resort will account to me for any monies received should it exercise this power by selling the pets, less any monies owing pursuant to this agreement.

13. Any damage done by the client’s pets must be paid for by the client.

14. That no deposit, payment or booking fee paid to the AAA Pet Resort will be refunded.

15. That AAA Pet Resort reserves the right to refuse entry of any animals.

16. I warrant that person presenting this pet is/am the sole owner of the pets or am authorised by the owner of the pets to enter into this agreement, and that the information is correct.

17. That, subject to alteration by AAA Pet Resort, these conditions shall apply each time I admit pets to the care of the Kennel.

18. I understand that and except that this agreement exists for every person who uses the AAA Pet Resort and am entitled to a copy now or whenever requested.


Frequently asked questions

What's the difference between Twin Share and Private during pet boarding?

Each of our five room options can be booked as either a Twin Share or a Private, so it’s still the same room, the option just depends on if your dog would like to have the room to them self or if they’d prefer to share that room with a friend. With dogs who do not live together at home, we will only board two dogs together at any one time, except under special circumstances, in which case you would be notified about the situation prior to boarding.

How do you match the dogs for Twin Share?

If you have a dog who thoroughly enjoys the company of another dog, the Twin Share option may be suitable. We match dogs in the Twin Share option according to size and temperament, so if you have a small, calm dog, your dog would be matched with another dog who is small, who would like to integrate but not be too over the top during play. If you have a large, playful dog, your dog would be matched to someone who wouldn’t mind playing the day away with your dog. There are endless combinations of pet traits.

Is there always a dog match available at your pet resort?

There are instances where you may book your dog into a Twin Share room, but we may not have a dog boarding with us during that time who is suitable to share the room with your dog (Eg. Dogs got alone but one was much more playful than the other). If this occurs, we will be in touch with you to let you know that we weren’t able to find a match. When dogs are matched up, sometimes the dates that their booking goes for does not align. Your dog may be here for seven days, and their initial match may only be here for the first three days. The introduction process begins again once their first match has left.

What is the introduction process for the dog boarding?

We are very particular about which dogs share with one another, and our introduction process can take up to 3 or 4 hours. It’s most certainly not something we take lightly as we must ensure that both guests will feel comfortable being with one another during their stay. If there are any signs of anti-social behaviour from either dog, the introduction progress is ceased immediately.

If your dog has never boarded with us before, it’s highly recommended to book them a Private room so that you know the room is readily available for them to have them self should they require it. It’s very easy for us to change to a Twin Share, but due to availability, it’s not always easy for us to do it the other way around. Please get in touch with us if you’re unsure about which option is best for your dog.

Why are vaccinations important in Boarding Kennels or Pet Resorts on the Gold Coast?

If you’re looking for cat or dog boarding on the Gold Coast, your pet will be required to have current vaccination records. A good dog hotel on the Gold Coast will always protect all its canine and feline guests by making sure they are all up-to-date on their shots and healthy. Puppies and kittens require three initial vaccinations when they’re very young and then annual booster vaccinations and check-ups for life. Our requirements are C5 in dogs, and F3 in cats, and these vaccinations need to be conducted within the last 12 months, but not within 10 days of the arrival date to our resort. Be sure to ask your vet if you have any questions about your pet’s full protection and contact our friendly team to find out more about the vaccination requirements.

I want to say a big 'thank you' to that looked after my princess, Heidi. Normally, a dog would lose weight while in boarding, but if you send your dog here, he will come back with holiday kilos, as well as be taken care of just as they are at home. Will be bringing Heidi back next time!


Just picked up Roxy and Havoc after two weeks overseas. They had a wonderful time, and the feedback I received on my dogs was fabulous. The staff spent a lot of time with them, so there will be a few more holidays for me, knowing my babies are in excellent hands.


We have taken Mischy there several times now and we can leave her knowing that she will be looked after by some wonderful staff. Sometimes we wonder if she wants to come home or stay with the girls. We would recommend AAA Pet Resort to anyone and everyone.


Leaving your pet can be very nerve racking, but AAA Pet Resort were very professional and made it easy to do. They were contactable while we were away and took photos of our gorgeous girl for us to see. When we saw her face we were confident she was being cared for in the right hands.


Ace and Rose has had three stay's now the latest being the longest. They looked very healthy and happy when we collected them. Thank you AAA Pet Resort for taking fantastic care of our two fur babies!